Tip of the Day

Small Ways to Go Above and Beyond with Customer Service

 

By Maurice Gerardi, Omega Design Events & Nite Mix Entertainment - March 20, 2017

 

Small acts can go a long way to building goodwill with your customers. Here are some ideas to make every interaction personal and helpful.

 

- Respond to customers as soon as possible.

- Lots of questions? No worries!

- Write personal notes on customer invoices whenever possible, and specially acknowledge repeat customers.

- Allow customers earn shopping credits to spend on their next order.

- Put the odd surprise gift turning up in packages!